Delivery
Shipping and Handling Information for Your Ghibli Museum Purchases
Thank you for your interest in the official merchandise from the Ghibli Museum. We want to ensure that your cherished items arrive safely and securely at their destination. Please review our delivery policies and procedures below to understand how we handle the shipping of your orders.
Domestic Shipping Options
We offer several shipping methods to accommodate your needs within the country. Standard shipping is our most economical option, with delivery typically occurring within a set number of business days from the date your order is processed and dispatched. For those who require their items more quickly, we provide an expedited shipping service. This option reduces the transit time significantly, ensuring you receive your package in a shorter timeframe. Please note that all orders are processed and prepared for shipment on business days, excluding weekends and national holidays.
International Shipping Availability
We are delighted to share the magic of Studio Ghibli with fans around the world. International shipping is available for most destinations. The delivery time for international orders varies greatly depending on the destination country and the selected shipping service. Transit times can range from a week to several weeks. Please be aware that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient and are not included in our shipping and handling charges.
Order Processing and Tracking
Once your order is placed and payment is confirmed, it will enter our processing phase. During busy periods, please allow additional time for order fulfillment. After your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email will contain a tracking number and a link to the carrier’s website, allowing you to monitor the progress of your delivery in real time. We encourage you to use this feature to stay informed about your package’s estimated arrival date.
Shipping Costs and Policies
Shipping costs are calculated based on the total weight of the items in your order, the selected delivery service, and the destination address. The final shipping cost will be clearly displayed during the checkout process before you complete your purchase. We pack all items with the utmost care to prevent damage during transit. Please inspect your package upon arrival. If you receive a damaged item, please contact our customer service team for assistance. We are committed to resolving any issues you may encounter with your delivery.